The Future of Social Media and CRM May Not Be What You Expected — SMC Seattle February Event Recap
by Jaremy Rich
If someone were to ask you what social media, CRM and online relationships would be like in ten years, how would you respond? How about five years? Well, at SMC Seattle’s February 2010 event, Adam Sarner, research director at Gartner, offered up a few predictions:
2011: More than 2 billion people will have gone [...]
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